Patient Trust Is Key to Driving Recovery in Healthcare

Spencer Price, MDMy name is Spencer Price, MD, MPH, MBA. I have practiced internal and emergency medicine for 20 years and have held numerous medical administrative positions at several Georgia hospitals. I’m board certified in internal medicine, disaster medicine, and administrative medicine through the Member Boards of American Board of Physician Specialties® (ABPS).

COVID-19 has had an obvious and significant impact on healthcare delivery in the United States in recent months, from a patient, healthcare provider, and healthcare administrator perspective. Fear of being exposed to the virus has caused many patients to avoid seeking needed healthcare resources, including routine care and, in some circumstances, even emergency care. Provider interactions with patients often have also been significantly altered to accommodate personal protective equipment and enhanced infection control measures.

The Need for Reliable Information

When COVID-19 first emerged, the greatest danger faced by patients, healthcare providers, and healthcare administrators was uncertainty. There were many questions and few answers: What was the means of transmission? Who, among the population at large, was most vulnerable? What were the most effective treatment regimens? Since then, however, certain trends have been identified, and a consensus regarding many of these questions has emerged. The challenge now facing healthcare providers and administrators is providing this information to patients in a straightforward, non-technical manner that can be readily absorbed.

Most patients tend to be emotionally prepared for even the most difficult situations as long as they possess a clear understanding of the circumstances they face. With knowledge of a disease process, potential outcomes, and available options, most patients feel empowered to make informed decisions, thus reducing their anxiety.

What Can Healthcare Administrators Do to Help?

The COVID-19 pandemic has proved the greatest medical emergency of the modern era, resulting in hundreds of thousands of deaths and untold suffering. Nevertheless, one possible positive outcome of this tragedy is that Americans may now be more willing to seek proper immunizations against communicable diseases such as COVID and new strains of flu. Healthcare administrators should promote such outcomes and seek to ensure these vaccines are available in sufficient supply to meet public demand. With the public’s heightened sensitivity toward infectious diseases, patients may, from now on, expect the availability of additional protective measures such as convenient handwashing stations and hand sanitizer, respiratory droplet barrier devices such as plexiglass shields, and disposable facemasks.

Regarding communicable diseases, the new paradigm for healthcare administrators is vigilance. Administrators must closely follow information and recommendations issued by the Centers for Disease Control and Prevention, the World Health Organization, and related agencies in order to “stay ahead of the game” regarding emerging infectious diseases.

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Patient Care Is Our Priority

Medical organizations throughout North America understand that our rigorous certification standards prove that ABPS Diplomates are capable of delivering the best patient care possible.

I feel truly blessed and grateful to be an internal medicine board-certified diplomate with the American Board of Physician Specialties. Their ongoing, steadfast commitment to physician board(s) enhancement, forward focused vision, and tenacity is second to none. ABPS has become a recognized choice in Physician Board Certification.

Adam Rench, MD
Internal Medicine
To be the best, you must measure yourself against the best. Achieving Board Certification in Emergency Medicine by the ABPS gave me the opportunity to demonstrate mastery of the art of EM in an objective way. The high bar that ABPS sets for candidates to be allowed to take both the written and oral exam is a testament to ABPS's rigorous vetting of one's ability to practice Emergency Medicine at a high level. By maintaining these credentials, I've been able to instill confidence in my abilities at the department/employer level and ultimately with the patients that choose to seek emergency care at the facilities at which I practice.

Royce Mathew Joseph, MD
Emergency Medicine
The American Board of Physician Specialties has supported the entire field of Integrative Medicine in sponsoring our board. It has been so validating of the importance of prevention-oriented and holistic approaches to care while emphasizing the scientific basis of this specialty to have it recognized by ABPS. I am proud to have been one of the first groups to be board certified by ABPS in Integrative Medicine, leading the way for others committed to training in this specialty.

Myles Spar, MD
Integrative Medicine